F A Q
Frequently Asked Questions
1. What types of fish and plants do you offer?
We offer a diverse selection of ornamental freshwater fish and vibrant aquatic plants. Our range is carefully curated to thrive in various aquarium environments, whether you’re local or an international customer.
2. How do you ensure the health of the fish?
Our fish are sourced from trusted breeders, and each undergoes a thorough health check before shipping. For export orders, we follow strict international standards to ensure the fish arrive healthy and stress-free.
3. Do you offer advice for setting up a new aquarium?
Absolutely! Whether you’re setting up locally or abroad, our team is here to guide you through the process. We’re happy to assist with tips on creating and maintaining a thriving aquarium.
4. How long does shipping take?
For local orders, delivery typically takes up to 5 working days. For international orders, shipping times vary based on location, customs, and other factors, but we strive to deliver as promptly as possible.
5. What shipping methods do you use?
We use a variety of reliable shipping methods to ensure your order arrives safely. For local shipments within Colombo, we offer doorstep delivery and delivery via courier services for other districts. For international shipments, we partner with trusted carriers to handle your package efficiently.
6. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress on our website or the carrier’s site.
7. What payment methods do you accept?
We accept a range of payment methods, including Credit/Debit Cards and other banking methods such as Wire Transfer and Letter of Credit (LC).
8. What should I do if my fish or plants arrive in poor condition?
If your order arrives in less than perfect condition, whether local or international, please contact us immediately. We’ll work with you to resolve the issue, including offering replacements where applicable.
9. Do you handle the necessary export documentation?
Yes, for our export customers, we manage all required documentation, including health certificates and customs paperwork, to ensure a smooth delivery process.
10. Can I return or exchange products?
For local customers, returns and exchanges are accepted on eligible items within 7 days. For export customers, we handle these on a case-by-case basis due to the complexities of international shipping. Please contact us for more details.